Refund Policy
Printed curriculum books and PDF downloads
Effective October 5, 2026, for new orders placed after this update. Purchases made before this update keep the return terms that applied when the order was placed.
Printed-to-order books
Our printed curriculum books are made for each order. We do not accept change-of-mind returns or exchanges, including orders for the wrong grade, unit, edition, or format. Please review the product description and available samples before ordering.
If your book arrives damaged, has a printing defect, or is not the item you ordered, contact us promptly with your order number, a description of the issue, and photos where applicable. We will review the issue and provide a replacement or refund for verified damage, printing defects, or incorrect items. Please contact us before sending a book back so we can provide instructions.
PDF downloads
PDF purchases cannot be returned or refunded for change of mind after delivery. If you have trouble downloading or opening your file, or receive an incorrect or defective file, contact us so we can help and correct the issue.
Contact us
Email john@steamspirationshub.com, call 844-577-8326, or use our contact form. Approved refunds are issued to the original payment method; bank processing times may vary.
This section applies specifically to printed-to-order curriculum books and PDF downloads and takes precedence over the general policy below for those products. It does not limit any rights you may have under applicable law.
General policy for other products
For new orders placed after this October 5, 2026 update: Customers pay return postage for eligible change-of-mind returns. We do not charge a restocking fee. Verified damaged, defective, or incorrect items are resolved at our expense. Contact john@steamspirationshub.com or call 844-577-8326 before mailing a return so we can provide return instructions.
Approved refunds for eligible returns are issued to the original payment method within 10 business days after we receive and inspect the returned item. Your bank may need additional time to post the refund. Purchases made before this update retain the terms that applied when ordered.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), digital products and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.